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Knowledge Base ยป Support and Help

Topics

  • Recent Questions 0
  • Common Questions / Issues 27
    • Adding a new user
    • My Account is Locked - How do I regain access?
    • I want to delete a chargeband - It tells me there is a dependency - but i cant find it!
    • Channel Authentication Error - Cannot re-authenticate in the same session
    • I have more than one ISP and load balance my Internet Traffic. Users get randomly logged out
    • Resetting your Password
    • Adding Time
    • Error at login : Detected duplicate HTTP-based FlexSessions
    • When I print HTML colours do not show and I have extra headers and footers that I do not want
    • Work I have Scheduled is not showing where I think it should!
    • As a scheduler how do I approve a single pending allocation as opposed to approving all?
    • I have double booked a member of staff. Should this be possible?
    • I cannot find tasks in Manage Studio Task Progress
    • Doc Store Explained
    • My Templates Print OK in HTML but not in PDF
    • How can I see / print a summary of a job, estimated hours, costs and so on
    • How do I include / exclude items from a quote output?
    • How do I print a copy of my Traffic LIVE Screen?
    • How do I see the daily time sheets of my staff?
    • Traffic LIVE is running slow ....
    • How to disable a user account
    • Recurring Allocations
    • Rate Cards explained
    • Staff Scheduler - adding an allocation causes prior allocation to move
    • Deleting Tasks, Stages, Jobs and Projects
    • Creating Templates from Jobs and Quotes
    • Enabling cookies for TrafficLIVE
  • Best Practice 2
    • Handling Retainers
    • As a scheduler how do I get informed when jobs are ready for scheduling?
  • Linking to Accounting Systems 1
    • Fully Automated Posting to Sage Line 50 - Sales Ledger Posting
  • Layout Templates 4
    • HTML Tags for Creating a Quote - Incomplete but Published
    • Getting the Traffic LIVE team to customise Quotes, Invoices, Purchase Orders and Job Reports
    • Embedding image binary in output templates
    • PDF Margin Settings - How to change the margins
  • Traffic Server to TrafficLIVE Migration 6
    • Migration from Traffic Server to Traffic LIVE - Job numbers become formatted into time rather text format
    • Migration from Traffic Server to Traffic LIVE- Data in wrong columns
    • Migration from Traffic Server to Traffic LIVE - Date and Telephone Numbers become
    • Common Issues with Traffic Server to TrafficLIVE migration
    • Resolving errors when importing .csv files to Traffic LIVE
    • Importing Staff Data .csv files to Traffic LIVE
  • Importing Data from other systems 4
    • Synergist to Traffic LIVE Migration Guide
    • Exporting Synergist Data
    • Co-efficient to Traffic LIVE Migration Guide
    • Streamtime to Traffic LIVE Migration Guide
  • Brand Ocean Integration 1
    • Traffic LIVE Permission Settings when integrating with Brand Ocean

This is the all new On-line Traffic Manual

Download Manual PDF

Other Resources

  • Support and Help
  • User Guide ( Including V6.0 changes)
  • Release 6.0 Documentation - Release 25 May 2012

Support and Help

  • Recent Questions

  • Common Questions / Issues

    • Adding a new user
    • My Account is Locked - How do I regain access?
    • I want to delete a chargeband - It tells me there is a dependency - but i cant find it!
    • Channel Authentication Error - Cannot re-authenticate in the same session
    • I have more than one ISP and load balance my Internet Traffic. Users get randomly logged out
    • Resetting your Password
    • Adding Time
    • Error at login : Detected duplicate HTTP-based FlexSessions
    • When I print HTML colours do not show and I have extra headers and footers that I do not want
    • Work I have Scheduled is not showing where I think it should!
    • As a scheduler how do I approve a single pending allocation as opposed to approving all?
    • I have double booked a member of staff. Should this be possible?
    • I cannot find tasks in Manage Studio Task Progress
    • Doc Store Explained
    • My Templates Print OK in HTML but not in PDF
    • How can I see / print a summary of a job, estimated hours, costs and so on
    • How do I include / exclude items from a quote output?
    • How do I print a copy of my Traffic LIVE Screen?
    • How do I see the daily time sheets of my staff?
    • Traffic LIVE is running slow ....
    • How to disable a user account
    • Recurring Allocations
    • Rate Cards explained
    • Staff Scheduler - adding an allocation causes prior allocation to move
    • Deleting Tasks, Stages, Jobs and Projects
    • Creating Templates from Jobs and Quotes
    • Enabling cookies for TrafficLIVE
  • Best Practice

    • Handling Retainers
    • As a scheduler how do I get informed when jobs are ready for scheduling?
  • Linking to Accounting Systems

    • Fully Automated Posting to Sage Line 50 - Sales Ledger Posting
  • Layout Templates

    • HTML Tags for Creating a Quote - Incomplete but Published
    • Getting the Traffic LIVE team to customise Quotes, Invoices, Purchase Orders and Job Reports
    • Embedding image binary in output templates
    • PDF Margin Settings - How to change the margins
  • Traffic Server to TrafficLIVE Migration

    • Migration from Traffic Server to Traffic LIVE - Job numbers become formatted into time rather text format
    • Migration from Traffic Server to Traffic LIVE- Data in wrong columns
    • Migration from Traffic Server to Traffic LIVE - Date and Telephone Numbers become
    • Common Issues with Traffic Server to TrafficLIVE migration
    • Resolving errors when importing .csv files to Traffic LIVE
    • Importing Staff Data .csv files to Traffic LIVE
  • Importing Data from other systems

    • Synergist to Traffic LIVE Migration Guide
    • Exporting Synergist Data
    • Co-efficient to Traffic LIVE Migration Guide
    • Streamtime to Traffic LIVE Migration Guide
  • Brand Ocean Integration

    • Traffic LIVE Permission Settings when integrating with Brand Ocean

Documentation provided by Sohnar Ltd.